How we ship
Orders are fulfilled and dispatched by our fulfilment partner, Zendrop, usually from overseas warehouses. That's why delivery takes a little longer than local stores.
Processing and delivery times
- Processing: orders are usually dispatched within 2–5 business days (excluding weekends and public holidays).
- Delivery: after dispatch, delivery usually takes around 8–12 business days.
These are estimates, not guarantees. Peak periods, customs checks and courier delays can make things take longer.
Shipping costs
Shipping is calculated at checkout and shown before you pay. All prices are in Australian dollars (AUD).
- Australia: $10 standard shipping, or free on orders of $50 or more
- United States: $10 standard shipping, or free on orders of $50 or more
- UK, Canada and selected European countries: $10 standard shipping
We only ship to the countries listed at checkout. We don't currently offer express shipping.
For orders outside Australia, import duties or taxes may be charged by your country. These are your responsibility.
Tracking
Once your order is dispatched, we'll email you a tracking number. Tracking can take a few days to update. If it hasn't moved for a while, email us and we'll look into it.
Lost or late parcels
Your order is our responsibility until it's delivered to the address you gave us. If it hasn't arrived within 30 business days of dispatch, email us with your order number. We'll check with the carrier. If the parcel is confirmed lost, we'll send a replacement or give you a refund.
If tracking shows your parcel was delivered but you can't find it, please check with neighbours, building reception and your local post office, then email us within 7 days so we can raise it with the carrier.
Wrong address
Please check your address at checkout. If you need to fix it, email us straight away. We can only change it before the order is dispatched. If a parcel is lost or returned because the address was entered incorrectly, we can re-send it once you've paid the extra postage.
Damaged, faulty or wrong items
Please let us know as soon as possible, ideally within 7 days of delivery, with your order number and photos or a video of the problem. See our Returns & Refunds policy for details. Your rights under the Australian Consumer Law always apply.
Contact
Email contacterovana@gmail.com
Email us at contacterovana@gmail.com — our customer support team is happy to help with tracking, shipping, or any issues with your order.